Frequently Asked Questions

    Check most frequently asked questions here, if you still need help then please contact us at hello@labellefleurdesign.ca

    Yes!! The cut-off time for the same-day delivery is 10am. 

    If you'd like to order after our cut-off time, we encourage you to make a phone call to ensure that we can accommodate your request. 

    Important

    Orangeville, Grimsby, Port Perry, West Gwilllimbury, Bradford area is not eligible for the same-day delivery. 

     

     

    Our drivers plan their routes based on the number of deliveries scheduled for the day, which can vary. We cannot guarantee specific delivery times or have an accurate idea of when exactly the deliveries will arrive each day. However, deliveries are made within our standard delivery window of 1:00 PM to 7:00 PM.

    Refresh the vase water every two or three days and trim the stems in angle making sure to get them quickly back in the water after you cut.

    Keep fresh flowers out of direct sunlight and away from heat vents.

    As flowers die off, pull them from your arrangement. 

    Our standard delivery window is between 1:00 PM and 7:00 PM, and we cannot guarantee a specific delivery time. To proceed, please provide the latest possible delivery time for the flowers to the business. This will allow us to check with our delivery team to confirm if it can be accommodated.

    Order Changes

    Update request on your order should be done 24 hours before the delivery date. 

    Change requests are not guaranteed during the holidays and weekends.

     

    Order cancellations

    It maybe possible to cancel the order, depending on the time of the cancellation request.

    No refund will be issued for any order cancellations made within 24 hours before the delivery/pick-up date.

    For any order cancellation requested 24 hours+ before the delivery/pick-up date, a $15 cancellation fee will apply.

     

    No cancellation during peak holidays; Valentine's Day, Easter, Mother's day, Thanksgiving and Christmas. 

     

     

    We are dedicated to providing the freshest, highest-quality flowers. However, as flowers are a product of nature, minor imperfections or slight damages are sometimes unavoidable. 
    Because our product is a perishable item we unfortunately can not offer exchange or returns on product.

    If you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery. Be sure to include your order confirmation and photos of the issue.

     

    If an order cannot be delivered due to an incorrect address, the flowers will be returned to the delivery depot, and a re-delivery attempt will be made the following day. Please note that additional delivery charges will apply for the re-delivery.

    Please be aware that since the flowers have been outside for an extended amount of period may affect the flowers’ freshness and reduce their lifespan.

    If the weather is appropriate, the driver will leave the flowers outside if we feel the area is protected.  We will notify the recipient by text that the flowers have been left. If we are delivering to an apartment building or condo we will leave with the concierge and will notify the recipient by text.  If the temperature is not suitable to leave the flowers we will contact you and attempt to deliver on a different day. An extra fee will be applied.