Important - Delivery Information

• We offer deliveries Monday through Saturday.
• You can select your preferred delivery date in your cart at checkout.
• We will do our best to accommodate your timing preferences; however, exact delivery times cannot be guaranteed.

If you require a specific delivery time or a dedicated courier, please contact us in advance for a custom delivery quote.

2. Delivery Address & Recipient Information

Please ensure all delivery information is accurate and complete at checkout, including:

• Full delivery address
• Unit or buzzer number, if applicable
• Recipient’s full name and recipient's phone number

La Belle Fleur cannot be held responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the sender. If a second delivery attempt is required due to incorrect or incomplete delivery information, an additional delivery fee will apply.

3. Failed or Undeliverable Deliveries

An order may be considered undeliverable if:

• The recipient is unavailable to receive the delivery and an alternative delivery option, such as leaving the order with a neighbor, is also unavailable or refused
• The delivery address is incorrect or incomplete
• The recipient refuses the delivery

In these circumstances:

• Orders are not eligible for a refund or store credit
• Redelivery will incur an additional delivery fee.
• Alternatively, the order may be available for in-store pickup the following business day, at La Belle Fleur’s discretion.
• Please note that we cannot guarantee the condition or freshness of the flowers for orders held for next-day pickup.

4. Delivery Changes & Redirects

• Any delivery changes or address updates must be requested at least 48 hours before the scheduled delivery date.
• Changes are subject to availability and may incur additional delivery fees.
• Requests made after the order has been prepared or dispatched may not be accommodated.
• Once an order is in transit, delivery addresses cannot be changed or redirected.

 5. Flower Delivery Couriers

La Belle Fleur works with trusted courier services that specialize exclusively in flower deliveries.

• Our courier partners are experienced in handling and transporting fresh floral arrangements.
• Once an order has been handed over to the courier, delivery timing and other aspects of the delivery are outside of our direct control.
• While our team will assist with any courier-related concerns where possible,
  La Belle Fleur cannot be held responsible for delays or other issues caused by the courier.

6. Multiple Orders to the Same Address & Additional Delivery Fees

When two or more floral arrangements are being delivered to the same address, an additional delivery fee may apply.

This is a delivery company policy based on the size and number of arrangements being transported. Unfortunately, our website is not able to automatically calculate this additional fee at checkout.

If an additional delivery fee applies to your order, a member of our team will contact you before the delivery to confirm the additional charge.

Please note that this fee is determined by the delivery company and is not an additional fee set by La Belle Fleur.

7. Delivery Fee for Large & Tall Plants

If the plant is particularly tall or large, the delivery company may charge an additional delivery fee, which can be up to double the standard delivery fee. Please note that this is the delivery company’s policy, not our own.

8. Weather & Environmental Conditions

Flowers are delicate and can be affected by temperature and weather conditions.

• Extreme heat, cold, rain, or snow may affect the appearance and longevity of flowers.
• La Belle Fleur is not responsible for weather-related damage or deterioration once an order has been delivered or left at the designated delivery location.
• We recommend bringing flowers indoors as soon as possible after delivery, particularly during extreme weather conditions.
• During extremely hot or cold weather, if the recipient is not available to receive the delivery, flowers cannot be safely left outside at the door. In these situations, the delivery company will generally make an effort to leave the flowers with a neighbour. If a neighbour is unavailable or declines to accept the delivery, the order may need to be re-delivered on the following day. An additional re-delivery fee will apply in such cases.

9. Surprise & Anonymous Delivery Requests

If you are requesting a surprise or anonymous delivery, please keep the following in mind:

• For surprise deliveries, please clearly indicate in the order notes that the delivery is intended to be a surprise.This allows us and the delivery company to be aware of your request.
• We do not normally contact the recipient before delivery. However, if the delivery driver encounters an issue or needs to confirm delivery details, the delivery company may need to contact the recipient directly.
• Please understand that the delivery company may contact the recipient when necessary to ensure the delivery can be completed smoothly. La Belle Fleur is not responsible if the recipient is contacted by the delivery company.
• Anonymous deliveries are available upon request. If you choose an anonymous delivery, the recipient will not be informed of the sender’s name.
• Please be aware that an anonymous delivery may be refused by the recipient if they are uncomfortable accepting a delivery from an unknown sender.
• If the recipient refuses an anonymous delivery, the order is not eligible for a refund, as the delivery was made according to the customer’s request.
• If the delivery cannot be completed and a second delivery attempt is required, an additional re-delivery fee may apply.

Frequently Asked Questions About Delivery