Cloud Bay

If you're sending an order to a workplace, please let us know the office hours! We'll make sure it arrives during business hours to avoid any inconvenience for the recipient.

For home deliveries, we will ring the doorbell or call the recipient before completing the delivery. If no one is home, driver will place the flowers in a safe location, ensuring they are protected from the weather. During extreme summer or winter conditions, we will make every effort to find a neighbor who can accept the flowers instead. A photo of the delivery will be taken, and a notification will be sent to you via email.

For deliveries to condos or apartments, we will leave the flowers at the front desk or with the concierge if available. To ensure a smooth delivery, please provide the buzzer code or detailed access instructions when placing your order.

For funeral deliveries, please provide the service time and the name of the deceased. Depending on the location and schedule, we will deliver the flowers either the day before or the morning of the service to ensure they arrive on time. Flowers will be placed in the designated flower room, and a confirmation email/text will be sent once the delivery is completed.

Our standard delivery window is between 1 PM and 7 PM, and while we strive to be punctual, we cannot guarantee an exact delivery time. If you require delivery at a specific time, please contact us in advance to confirm availability. During peak occasions such as Valentine’s Day or Mother’s Day, our delivery hours will be extended from 8 AM to 7 PM.

You will receive an email confirmation once your order is placed. Additionally, we will send a notification email when your order has been delivered. If the delivery is completed under specific circumstances—such as being accepted by a neighbor, left on the porch, at the door, or with a concierge or front desk—we will contact the recipient to inform them. To ensure timely notifications, please provide a correct email address and the recipient’s contact number.

Weather conditions may affect our delivery process. During the summer, flowers may have a shorter lifespan due to heat, so our driver will place them in a shaded area whenever possible. In winter, if the temperature falls below 0°C, there is a risk of flowers freezing. In such cases, we will do our best to find a neighbor who can accept the delivery instead. A notification will be sent once the flowers have been delivered. To keep them fresh, please retrieve your flowers as soon as possible.